Quality happens in an environment where management says, quality is what we do and encourages processes to be developed that–when followed– there is no other result.
The key is in encouraging and motivating your people to see quality as there responsibility and giving them the tools to make it easy.
Our web site is full of ideas that will inform, motivate, and recognize good people in their efforts at producing good results.
http://www.awarenessideas.com/Quality-Process-s/6.htm
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