One of the battlecries I hear often for Quality is that it can only be measured in terms of perfection. Something doesn’t have quality if it isn’t perfect. Who can truly measure perfect anyway?
If you’re talking about aircraft or automotive parts, quality can be measured in microns of space or electrons of resistance. What about human quality? What about quality of those who perform the tasks to keep your businesses run? How can you strive for perfection in the imperfect world of hiring quality workers?
The truth about quality in the workforce is that it starts by having employees that show up. Quality will come with repetition and innovation, in the form of their daily activities. Constantly riding them to be perfect will not only cause them to NOT be perfect, but will drive them further to resenting you. So take a tip on quality from AwarenessIDEAS… Quality of employees comes in the satisfaction that they are performing their tasks and continuing to innovate. Without them, you wouldn’t have a company to measure quality at, so cut them some slack about perfection being your standard for quality.
