Every person in an organization has both one or more customers on their one side, and one or more suppliers on their other side. Everyone is either helping a customer get their needs met or working with a supplier asking for and getting their input to the customers needs. Everyone in that chain gets something out of the relationship. Suppliers get paid and get kudos for a job well done, middle people get paid and get
kudos for a job well done and customers get their product or service and get kudos for a good purchase.
Managements job is to assert that there are these relationships taking place and to set in motion a system that reinforces the chemistry between the parties involved. Creating ongoing awareness that supports these relationships should be a part of the process. When you review our web sites quality process links you will see immediate posters, banners and handouts that will support this concept. We can customize further ideas that further your cause. See: http://www.awarenessideas.com/Quality-Process-s/6.htm
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