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New Years Resolutions to improve Quality in your operations

by admin on January 1, 2009

The new year brings new opportunity to improve the quality process of your operations. Whether you are in a manufacturing facility, office, school, hospital or any other organization, you can make small changes that will result in better communications, superior customer service, a higher quality product and a more satisfied workforce.

Here are a few resolutions to consider for your facility in 2009:

Resolve to make Better Communication a goal. This goes for both your internal operations and your external communications with suppliers and customers. Communication that is well written, to the point, professional and succinct not only makes for a better experience for the reader, but is actually quicker to write and more effective once you get over the hump of producing communications of this quality. Communication doesn’t only need to be clear and concise, it should also be regular. The most effective project management teams I’ve seen have the success they do because they regularly sent status updates, gave praise when appropriate and were quick with critiques and criticisms. The well oiled machine of communication only works if it’s used.

Resolve to provide Superior Customer Service. This applies to both internal and external customers. If your coworkers can count on you to consistently produce good work in a timely manner with a level of quality that they need, they will not only trust you to do so but count on you to do so. When a customer comes to know that your company provides the products or services they need with predictable excellence, their eyes are less likely to wander to the competition. Good customer service is crucial to improving or maintaining quality control in your organization.

Resolve to product Quality Products that begin with quality components and consistent quality control. Even time tested products have to be re-evaluated regularly to ensure they are safe, easy to use, reliable and live up to their reputations. New products or major improvements need that level of quality control as well as a thorough testing both in the lab and in the field. The worst thing you can do for the reputation of your company is to put out a product that is unsound or dangerous. Just ask the chinese about their lead-based toys, chrysler about it’s head gaskets or Seagate about it’s 1.5TB Hard Drives with failing firmware.

Resolve to acknowledge and respect your work force. A Satisfied Work Force will produce a quality product more reliably, and with less turnover. When you consider the cost of training, the trust you build with employees over time and the ebb and flow of an evolving workforce, you realize that your people are often your greatest asset. Threat your team well, give them creative control when it’s warranted, listen to their feedback and provide rewards for their successes. A quality product is built by a team who takes pride in their work, and it shows in every position from basic assembly to management.

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